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Online & Mobile Banking

Volunteer Federal customers have access to our free online banking service. Enjoy the convenience of banking from your own computer, tablet or mobile device with enhanced security features designed to protect you and keep your experience hassle free. Verify balances, pay bills, transfer funds, whenever and wherever you would like.

Our digital banking service includes Mobile Banking, Mobile Deposit, eStatements, Bill Pay, Zelle®, Debit Card Alerts & Controls, and more!

Mobile Deposit

Vol Fed Mobile Deposit Icon

If you need to deposit a check and do not want to make a special trip to the bank…

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eStatements

Vol Fed eStatements Icon

eStatements are available for online and/or mobile banking customers…

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Bill Pay

Vol Fed Bill Pay Icon

Pay your bills securely and electronically through our free Bill Pay service….

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Debit Card Alerts/Controls

Vol Fed Debt Card Alerts Icon

Alerts will notify you when a transaction is made with your debit card by sending a…

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Zelle®
Zelle Logo

Zelle® is a convenient way to send and receive money with friends, family and others you trust, even if they bank…

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External Transfers

Vol Fed External Transfers

Not only can online banking customers transfer funds immediately between…

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Mobile Banking & Smartphone Apps

Enjoy the convenience of accessing your Volunteer Federal accounts from a mobile device, 24/7. Mobile banking with Volunteer Federal is free, secure, and simple to use.

Before you can access mobile banking, you must first enroll in our online banking service.

Download the app for Apple or Android devices.

Apple App Store Google Play

Mobile Banking and Smartphone Apps

External Transfers

Not only can online banking customers transfer funds immediately between Volunteer Federal accounts, but they can also transfer funds between their Volunteer Federal accounts and their accounts at other financial institutions.

Volunteer Federal processes Electronic Transfer Funds via the Automated Clearing House (ACH) secure network. This is the same network used by the Federal Reserve to clear checks between financial institutions. Typically, it can take up to three business days for an external transfer to be reflected in the receiving bank’s account.

Debit Card Alerts and Controls

Debit Card Alerts

Alerts will notify you when a transaction is made with your debit card by sending a notification directly to your phone via email, text or in-app message. You choose which debit alerts you wish to see.

Available alerts include:

  • All transactions
  • Transaction Amount: when a transaction meets or exceeds a set amount
  • Merchant Type: when card is used at certain types of businesses
  • Transaction Type: when certain transaction types are done such as ATM withdrawals or Online

Use alerts to:

  • Combat fraud: Transaction alerts allow you to be aware of potential fraud immediately
  • Budget: Set spend limits and be notified when you go over
  • Prevent overdraft fees: understand your spending habits
  • Detect merchant errors: see your transactions immediately
  • Turn alerts on/off at your convenience

Debit Card Controls

Card Controls allows you to control how, when, and where your debit card is used.

Use Card Controls to:

  • Lock your card in seconds if you think you may have lost your card, it was stolen or it is being misused
  • Limit card usage to not exceed a specified spending threshold (can be customized at any time)
  • Prevent certain in-store or online transactions

Data rates may apply. Check with your mobile phone carrier for details. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.

Bill Pay

Pay your bills securely and electronically through our free Bill Pay service. Bill Pay also allows you to automate recurring payments to save time each month.

  • View and pay your bills electronically, all in one place
  • Make secure payments to any person or company anywhere, anytime
  • Verify your account balance as you pay your bills
  • Automate recurring payments to save time each month

Sign up for Online Bill Pay directly from your online bank account:

  1. Log in to your online bank account from a desktop or laptop computer.
  2. From the menu, choose “Bill Pay.”
  3. Complete the short enrollment process.
View Demo

eStatements

eStatements are available for online and/or mobile banking customers for FREE!

What are the benefits of eStatements?

  • eStatements provide secure access to your account statements and reduce your risk of mail fraud and identity theft
  • Receive notifications when your statement is ready to be viewed online
  • Reduce paper usage and eliminate clutter
  • There are no fees associated with receiving electronic statements
  • Access old statements whenever you want in your statement history

(eStatements remain available in online/mobile banking from the point of enrollment to the current statement cycle)

  • Prefer a paper statement? Opt-out of eStatements at any time.

How to opt-in for eStatements:

  1. Login to your online and/or mobile banking account
  2. Select the account you want to enroll into eStatements
  3. Select the “Documents” tab
  4. Complete the information requested
  5. If you ever want to make changes to your enrollment, select “Sign Up/Changes.”

Mobile Deposit

If you need to deposit a check and do not want to make a special trip to the bank, our mobile deposit service makes depositing funds into your account(s) simple and easy!

To make a mobile deposit, follow these instructions:

  1. Log into our app on your phone and select DEPOSIT.
  2. Enter the check amount when prompted, then select CONTINUE.
  3. Choose the account you want to deposit the check into.
  4. Follow prompts to take photos of the check front and back.
  5. Verify the information and hit SUBMIT.

Tips for success with mobile deposits:

  • Verify that the check is endorsed with all required signatures and labeled properly.
  • Verify that the check amount entered matches the amount written on the check.
  • Flatten and smooth any folded or crumpled checks before taking photos.
  • Before taking the photo, place the check on a flat, solid and dark surface.
  • Take the photo in an area with good lighting.
  • Store your checks for 60 days, verify the deposit and shred them.

Please note, all mobile deposits are reviewed by Volunteer Federal Savings Bank employees before they are approved and reflected in a customer’s account. Mobile deposits are reviewed only during business hours. If a deposit is made after business hours, the mobile deposit will not be verified and available to the customer until the next business day. If you have any questions related to a mobile deposit, please contact the bank’s Bookkeeping Department at 423-442-9988.